Thank you for choosing Luxcold. We appreciate your trust in our Blast Chiller products and are committed to supporting your kitchen with reliable equipment and professional service. The following is a concise summary of the Luxcold Blast Chiller Warranty Policy to give you clear expectations and peace of mind.
Scope of Warranty
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Compressor: 18 months from the date of purchase.
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Other components: 12 months from the date of purchase.
This warranty applies to Luxcold Blast Chiller units purchased from authorized distributors or directly from Luxcold.
What Is Covered
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Manufacturing defects and component failures under normal use.
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Compressor faults caused by production defects.
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Cooling system failures not caused by misuse.
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Electrical or control system faults resulting from manufacturing issues.
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Defective parts and accessories supplied with the unit.
What Is Not Covered
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Damage from misuse, negligence, accidents, or improper installation.
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Damage caused by power surges, floods, fire, or other natural events.
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Normal wear and tear on consumable parts (gaskets, bulbs, filters).
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Repairs or modifications carried out by unauthorized technicians.
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Units without valid proof of purchase.
Conditions & Limitations
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Warranty is valid only if the unit is installed, operated, and maintained according to the User Manual.
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Warranty applies to the original purchaser and is not transferable without Luxcold’s written approval.
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Any unauthorized repair work will void the warranty for related components.
How to Make a Warranty Claim
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Contact Luxcold Customer Service via phone, email, or the website contact form.
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Provide proof of purchase (invoice or purchase order).
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Describe the issue and attach photos or videos if possible to help quick diagnosis.
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Our technical team will advise on next steps: remote troubleshooting, on-site service (where available), or return for repair.
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We will repair or replace covered parts as needed. We aim to minimize downtime and resolve claims promptly.
After-Sales Support
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24/7 technical support: Available to guide troubleshooting and urgent queries.
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Genuine spare parts: We supply original parts for long-term reliability.
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Maintenance guidance: Preventive care recommendations to maximize lifespan and performance.
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Service network: Regional support through our authorized service partners in key markets.
Customer Responsibilities
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Follow installation and operating instructions in the User Manual.
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Keep proof of purchase and warranty documents.
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Perform routine cleaning and basic maintenance.
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Report issues promptly to avoid further damage.
Closing
We value your business and are dedicated to ensuring your Luxcold Blast Chiller operates reliably in your kitchen. If you have any questions or need assistance with a warranty claim, please contact our customer service team. Thank you again for trusting Luxcold.
